Ford Escape: Utilizing The Mediation/Arbitration Program (Canada only)
For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca.
The Better Business Bureau (BBB) Auto Line Program (U.S. only)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined earlier in this chapter in the Getting ...
Getting Assistance Outside the U.S. and Canada
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find u ...
See also:
Stowage compartments in the rear
Stowage compartment in the rear
Do not sit or lean your bodyweight on the armrests when they are folded out
as you could damage them.
Close the cover of the stowage compartment before foldin ...
Four-wheel anti-lock brake system (ABS)
Your vehicle is equipped with an anti-lock braking system (ABS). This
system helps you maintain steering control during emergency stops by
keeping the brakes from locking. Noise from the ABS pump mo ...
If your vehicle overheats
If your engine overheats:
1 Stop the vehicle in a safe place and turn off the air conditioning
system.
2 Check to see if steam is coming out from under the hood.
If you see steam:
Stop the engine ...
