Mercedes-Benz GLK-Class: Information for customers in California - Service and vehicle operation - Introduction - Mercedes-Benz GLK-Class Owner's ManualMercedes-Benz GLK-Class: Information for customers in California

Under California law you may be entitled to a replacement of your vehicle or a refund of the purchase price or lease price, if after a reasonable number of repair attempts Mercedes-Benz USA, LLC and/or its authorized repair or service facilities fail to fix one or more substantial defects or malfunctions in the vehicle that are covered by its express warranty. During the period of 18 months from original delivery of the vehicle or the accumulation of 18 000 miles (approximately 29 000 km) on the odometer of the vehicle, whichever occurs first, a reasonable number of repair attempts is presumed for a retail buyer or lessee if one or more of the following occurs:

(1) the same substantial defect or malfunction results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven, that defect or malfunction has been subject to repair two or more times, and you have directly notified Mercedes-Benz USA, LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction of a less serious nature than category (1) has been subject to repair four or more times and you have directly notified Mercedes-Benz in writing of the need for its repair.
(3) the vehicle is out of service by reason of repair of the same or different substantial defects or malfunctions for a cumulative total of more than 30 calendar days.

Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350

    Service and literature
    Your vehicle is covered under the terms of the warranties printed in the Service and Warranty Information booklet. Your authorized Mercedes-Benz Center will exchange or repair any defective parts ...

    Maintenance
    The Service and Warranty Booklet describes all the necessary maintenance work which should be done at regular intervals. Always have the Service and Warranty Booklet with you when you bring the ve ...

    See also:

    Air vents in the door pillars
    a Closed b Open c Horizontal airflow d Vertical airflow Direct the outer air vents toward the side windows to defrost. Direct the vents into the passenger compartment to help maintain the d ...

    Front safety belt pretensioners
    The safety belt pretensioners at the front outboard seating positions are designed to tighten the safety belts firmly against the occupant’s body during frontal collisions, and in side collisions ...

    Climate Control System
    Climate Control System ...